As I've mentioned before, I am a Warranty Fairy, a job that's officially called Warranty Administrator. Basically, when large equipment breaks down, it's my job to explain the failure, why it's their fault, and the subsequent charges for the repair of the machine, to the people that built the machines. Warranty administration means convincing large corporations to pay you for stuff, and they don't necessarily want to. Depending on the manufacturer, there are a number of hoops to be jumped through- with some, it's enough to explain how it happened, give 'em the part numbers, and away you go. With others, there's a whole mess of stuff to do, even for the simplest repairs- locating their labor codes in their databases, describing the problem in their terminology (which is likely to differ from that of my technicians, their own parts books, AND their own labor code books!), and figuring out why a repair took as long as it did to accomplish. This can be somewhat complicated, because most of them have what's commonly called a Repair Time Schedule- they have their guys take a nice, new, clean model of the machine, put it in a nice, clean shop, and remove parts from it while timing the procedure- this is what they base their assumptions on, about the time it takes to repair a machine. In the real world, a machine tends to break down in the worst conditions- think dairies and farms, think dirt, think mud...or stuff that look like mud but isn't, in the case of a dairy or feedlot! (We in the tractor world call this "almost dirt".) I also answer the phones at the Tractor Shop, assist the service manager, make work orders, track down problems and fix 'em, do research for just about everybody, fix billing problems, etc. etc. ad nauseum. I am in Idaho, a state well-known for its agriculture- and it's a hella lot more than just spuds and onions. As a state, we cut a lot, and I do mean a LOT, of hay. Know that old saying, "make hay while the sun's shining"? Well, the sun's been shining for a week or two. We are now in the throes of Haying Season, First Cutting. Equipment that sat in sheds and barns all winter long is going out to the fields, where a goodly percentage of it is breaking down, making funny noises, or worse. We're fixing it all. The Tractor Shop is hoppin'! And I'm wiped.
My posts will probably be on the scant side for a little while, because we've got more Seasons coming up, and then there'll be Second Cutting, probably sooner than later, thanks to the drought conditions here in the Gem State- our ag guys are going to get very limited water to irrigate with, this year, so people are growing and harvesting what they can, while they can. Sorry 'bout the posting-drought that's going with it. Sadly, I have to put food on the table, and warranty work is my bread and butter.
Anyhow. Back to work. There will be some more tutorials coming your way soon, I promise.